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How will my delivery schedule work?
You'll receive a delivery schedule indicating your delivery days. On your delivery day, simply leave your empty bottles at your front door, or some other prearranged location, and they will be replaced with full bottles.
Will my route day change?
When a legal holiday occurs, we shift our delivery days to compensate. For example, after Memorial Day if your delivery day is normally on Wednesday, it will be shifted to the Thursday following the holiday on Monday. For your convenience, we'll provide a schedule to keep you informed of any changes in your usual delivery dates.
Why Does Clear Mountain deliver water even if I don't leave out empty bottles?
We don't want you to run out of water! Our delivery folks have the capability on their handheld computers to check your delivery history and try to anticipate your needs.
Usually, if you have not taken water within the past couple of deliveries (maybe you were on vacation or simply forgot), they will leave a bottle for you. When your delivery person leaves a bottle without a return bottle, you will be charged an extra bottle deposit to your account. When you return an extra empty the next time, your account will be credited.
Is there a minimum purchase to remain on a delivery route?
While we don't require you to purchase water each delivery, we try to custom fit your delivery dates to your needs. If you only drink two or three bottles a month, then we will only stop by once a month. On the other hand, if you need more water, we will increase your delivery to two times a month.
For more information about our delivery service, see our Delivery section.
How does your billing system work and how do I pay my bill?
We have recently upgraded our billing system to simplify the process and make it easier for you to receive the information you need to pay your bill with us. You will receive a detailed bill in the mail with a remittance envelope for your convenience. Our statements have been reconfigured and have a new look. In addition, we have the ability to automatically credit your account balance to a major credit card of your choice. Just contact us or call one of our customer service representative to make the necessary arrangements.
If you prefer to pay by mail, here is a simple explanation of how our new system works.
Residential Customers. We have discontinued delivering the individual invoice copies which became unnecessary with the new system upgrade. Every four weeks you will receive a billing summary (statement) in the mail detailing all of the delivery activity and individual charges to your account along with a description of each charge right on the face of the bill. A remittance envelope is included for your convenience. (Download a Residential Statement Example in an Adobe PDF format for reviewing purposes.)
Commercial Accounts. Your delivery person will leave an invoice with each delivery. This invoice can be sent to accounts payable for payment processing and serves as proof of delivery. Every four weeks you will receive a statement of your account which lists all outstanding (unpaid) invoices. Accompanying this statement of your account will be reproductions of the original invoices, with original signatures included, along with a remittance envelope included for your convenience. Even if an invoice is misplaced, we have a copy of it and it will automatically be forwarded to you with every statement billing. (Download a Commercial Statement Example in an Adobe PDF format for reviewing purposes.)
What could be easier!
Where do I find my account number?
About one third of the way down on your invoice, you will see a line that says "Sold To:" and out beside it you will see a five-digit number. That's your account number. This number is very helpful to our customer service people when calling into the office to place an order or when you have a question about your bill.
What are your business hours?
Our hours are 8:00 a.m. to 5:00 p.m. Monday through Friday.
If you're experiencing problems with your cooler system, please visit our Water Cooler FAQ section for assistance.
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Clear Mountain Spring Water · USA
(1-800) 467-1133 or 664-6700 · FAX (501) 664-8860
For questions or comments, please contact us.
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